Customer Help & FAQ Center

Custom Posters Direct                                  Phone 978-927-2039 x10
c/o Rockport Custom Publishing, LLC        Email:  sales@rockportpubs.com
100 Cummings Center, Suite 321E 
Beverly, MA  01915

Billing and Payment
What payment methods do you accept?
We currently accept the following credit cards for payment through PayPal:
     PayPal, Visa, MasterCard, American Express, Discover

What information is needed for payment?
The following information is needed to complete your online transaction:
     Credit card information
          Credit card type
          Credit card number
          Cardholder name
          Expiration date
          Security code
 
     Billing information
          Your name
          Address
          Phone number as they appear on your credit card statements

Why does the billing address have to match with the credit card company's records?
The billing address is the address where your credit card company sends your statement. If you enter a different address on our billing page, the credit card company will not authorize the charge. This policy is part of the identification process intended to protect you from unauthorized or fraudulent use of your credit card.

When am I billed for my order?
The full amount of the order is automatically billed to your credit card at the time your order is placed.

Sales Tax
When will I be charged sales tax?
We are located in Beverly, MA. Orders picked up from our facility will be charged a Sales Tax rate of 6.75%. Orders shipped anywhere in Massachusetts will be charged the current sales tax rate upon checkout.

Shipping
How will you ship my order?
We ship nationwide using major carriers such as FedEx and UPS. The best shipping method is determined based on the transit time selected when the order is placed.

How do you compute shipping charges?
Shipping charge is based on the number of packages, the weight of the packages, the destination ZIP code, and shipping service.

Can I pick-up my order?
Yes, below is our address and hours for your convenience:
     Rockport Custom Publishing, LLC
     100 Cummings Center Suite 321E
     Beverly, MA 01915
          Hours: Monday-Friday 9:00 am - 5:00 pm

Order Tracking
How do I track my order?
You can track your order by simply calling us 978 927-2039  Our Customer Service Team is available Monday to Friday 9:00 AM to 5:00 PM Eastern.

Order Change
Can I change my order once it has been placed?
Changes to your order can be accommodated before you approve your print job.
Once we have received your approved proof and your print job has been sent to the press, we can not provide changes to the file, artwork, quantity, product options, etc.

How do I make a change to my order?
If you haven’t approved your proof, you can make an order change request by calling 1-978-927-2039. Our Customer Service Team is available anytime to assist you.
     Note: Do not resubmit your order on our online shop. This could result in duplicate orders and duplicate charges to your credit card.

Order Cancellation
Can I cancel my order?
An order can be cancelled if work has not started on your project.

What happens if there are pricing errors in your site?
We make every effort to ensure that all information on our site is reliable and accurate, including product description and pricing. However, should a product be listed at a wrong price or with incorrect information due to typographical or human error, please note:
     We have the right to refuse or cancel any orders placed whether or not the order has been confirmed.
     If your order is canceled due to a pricing error and your credit card has already been charged, we will immediately issue a full refund.

Product prices are subject to change without prior notice. Please check before placing your order.